FAQs

What is Points Africa?

Points Africa is a free loyalty program that lets you earn reward points when you shop, spend, or pay with top brands across Africa. One account. Reward points everywhere.

How does it work?

Just shop at any of our partner stores, online or in person. Pay with your usual method (like mobile money or card), and you’ll earn reward points automatically. Use the app to track and redeem your reward points.

Is Points Africa available in my country?

We’re starting in Ghana, but expanding fast across Africa. You’ll be able to use the app wherever our partners operate.

What can I use my reward points for?

You can redeem for free products, mobile airtime, fuel top-ups, exclusive offers, and even gift cards — depending on the partner.

Does it cost anything to join?

Nope. It’s 100% free. No membership fees, no surprise charges.

How do I sign up?

Download the Points Africa app, sign up with your mobile number, and link your payment method. You’ll start earning instantly.

How do I earn reward points?

Pay at any participating partner store using mobile money, card, or other supported options. Your reward points will be added to your account automatically.

Can I use my reward points across different partners?

Yes! All reward points add to your balance. Earn with one partner, redeem with another partner on the network.

Do my reward points expire?

No. Your reward points never expire, as long as you earn or redeem within 24 months.

Can I earn reward points when I pay with cash?

No! Unfortunately you can not earn reward points on cash payments. Our program only supports digital payments.

Is my data safe?

Absolutely. We don’t store or share your payment details or mobile number. Your privacy and data are protected with bank-level security.

How many reward points do I earn per purchase?

It depends on the partner and the type of product or service. Each brand has different offers and reward point rates, which you can view in the app.

What’s the fastest way to earn more reward points?

Check the app regularly for bonus offers, double reward-point days, and exclusive partner deals. The more you shop across the network, the faster your reward points grow.